- Order Fulfillment Process
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shelf Life on Thrive Food products
We stock 95% of what you see on this website. Our goal is to get your order to you as fast as possible and to keep you in the loop the whole time.
Upon ordering, you will receive an email confirming your order. When your payment has cleared and your order moves to shipping, you will receive an email status update to let you know we are "Preparing your order". Once your order is shipped, you will receive an email with tracking information and the status of your order will update to "Complete"
Partial Shipments: If we can only partially ship your order, we will ship as much as possible and email you with a status update of "Partially Shipped" along with tracking information. We will also let you know what items are outstanding and what our expectation for shipping the rest of your order is.
If you have registered for an account you can login to view the status of your order, view any shipments, see the tracking numbers, and see what products shipped in what boxes. You can follow your order exactly from start to finish.
We currently ship Canada wide and some products within the USA.
Canadian Orders: As a Canadian company we are able to give Canadian shoppers much lower shipping rates than our American competitors. Of course, there are also no import duties, customs or brokers fees either.
Most products are delivered safely and securely by Fedex, and are dispatched following a confirmed order and based upon a stock availability check. All orders go through shipping cost verification and may incur additional shipping costs depending upon weight, distance, and carrier. Please contact us by phone or email at email@example.com if you have a large order to place, and we can get shipping quotes from various companies for you.
Please understand that due to volatility in the food market, it may take 1 - 3 weeks or longer for some orders to be ready to ship.
American Orders: We are able to offer shipment to USA customers via our USA based warehouses. All prices are still in Canadian dollars.
Discreet Shipping: Discreet shipping is available. If you prefer plain packaging for your shipment, simply email us prior to ordering to let us know.
How do we package your order?: All orders are packaged in cardboard boxes with 200 lb per square inch crush protection. We pack the food cans tightly in the boxes so they do not move during shipment, and if appropriate fill any gaps with packing paper. Our standard box size fits 6 cans, and for orders with many cans we generally ship in 12's so that the weight is not unreasonable for you when receiving your shipment.
Briden Solutions offers delivery service to communities in and around Calgary Alberta Canada for a nominal amount per order. These communities include:
Calgary, Cochrane, Canmore, Exshaw, Priddis, Bragg Creek, Okotoks, High River, Langdon, Strathmore, Chestermere, Balzac, Airdrie
For Delivery of large items such as the water storage Super Tanker, or orders over $500, there may be an additional delivery charge. Please contact us at firstname.lastname@example.org before placing your order to make delivery arrangements
Pickup is available by appointment at our Springbank Alberta location, simply choose pickup as your shipping option inside the checkout.
We will prepare your order, and contact you when it is ready to arrange a time for pickup. Our open hours are variable, so prior arrangements are essential.
At Briden Solutions, we want you to be happy with your purchases. If for any reason you are disappointed with the quality of the product please return them to us and we will either exchange them or give you a store credit. If your order has been sent to a destination within Canada, all sales taxes will be refunded. Outside of Canada, customs duties and sales taxes are non-refundable through Briden Solutions. You may be able to recover these by contacting your local customs bureau.
- Contact us before shipping any items
- Food items are not returnable.
- Items should be returned new, and undamaged.
- Returns that are damaged or used will not be accepted.
- Please send all items you wish to return in the same shipment to ensure your refund is processed as quickly as possible.
- Items should be returned in their original packaging to ensure they are adequately protected in transit.
Damages during shipping? Please contact us to let us know, in most cases we can quickly replace the damaged product.
Although it's not essential to have an account to shop at BridenSolutions.ca, registering your details will allow you to:
- Track your order in real time as it moves through our system
- View shipment tracking numbers, including information on partial shipments / back ordered items
- Receive order status updates
- Review past purchases
- Build a personal wish list
- Be updated on new items, events and news
- Shop online with access to a history of your purchases made in the shop
- Manage your address book and email settings
Please note that all our prices on our website and catalog are in Canadian dollars not including GST/HST. If your order is being delivered within Canada then your bill will include GST/HST. If your order is being delivered outside Canada then your bill will exclude GST/HST, but you will be responsible for paying any applicable custom fees and import duties when you receive your package. Please see the shipping section for more information.
Accepted Forms of Payment: MasterCard, Visa, Paypal, Money Order, Cheque and Wire Transfer.
If you do not feel comfortable using a credit card online, please call us to make other arrangements.
For local delivery orders, we accept cash, cheque or credit card.
Please contact us at email@example.com to make an order with special payment arrangements.
- Please log into your account to see the status of any current orders, as well as your past ordering history.
- Please log into your account to update your account information.
- Please view our Thrive Shelf Life PDF here. Note that not all products are available in Canada due to border regulations.